Call Routing & Voicemail, supplied & supported
How a call is handled shapes the impression customers get before anyone even speaks. We set up call routing so incoming calls go to the right person or team, with a professional menu to point callers where they need to be, ring groups so the whole team can pick up, and out-of-hours handling so nobody is left listening to endless ringing.
Missed calls are covered too. Voicemail-to-email sends a message and a recording straight to your inbox, so you can pick it up from anywhere and reply quickly. We build the call flow around how your business actually works and adjust it whenever things change, from a new department to seasonal opening hours.
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Your questions, answered
Pricing, features and what's included. Prefer to talk? Give us a call.
0330 333 8175Yes. We configure an auto-attendant menu so callers choose the option they need, such as sales or support, and the call is routed to the right person or team automatically.
We set up out-of-hours handling to suit you, whether that is a recorded message, voicemail or diversion to an on-call mobile, so callers are never left with an unanswered line.
When someone leaves a voicemail, the system emails you the message with an audio recording attached, so you can listen from your computer or phone and respond without dialling in to check a mailbox.