Server Support & Maintenance, supplied & supported
A server that is ignored until it breaks is a server that will let you down at the worst possible moment. Our support and maintenance keeps yours in good health, with monitoring that watches disk space, memory, backups and services around the clock, so small issues are caught and fixed before they become downtime. You get the reassurance that someone is keeping an eye on things even when you are not.
We also keep your servers current, applying security updates and firmware patches in planned windows that avoid disrupting your team, and reviewing performance so capacity keeps pace with demand. When you do need help, our UK-based helpdesk is on hand, with a 4-hour response SLA on managed plans and most day-to-day issues resolved the same working day.
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Your questions, answered
Pricing, features and what's included. Prefer to talk? Give us a call.
0330 333 8175We watch the things that cause outages, including disk space, memory, processor load, backup jobs and critical services, around the clock. If a threshold is crossed we are alerted and can act before it turns into downtime for you.
We schedule security and firmware updates in agreed maintenance windows, often out of hours, so servers stay protected and current without interrupting your working day or catching your team by surprise.
On a managed plan we work to a 4-hour response SLA from our UK-based helpdesk, and most day-to-day issues are resolved the same working day, with server faults prioritised because of their impact.